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Concerns and complaints
Complaints will be handled in a professional and non-confrontational manner.
Concerns about the Counselling, Health Advice and Chaplaincy Service can be directed to the Head of the Counselling, Health Advice and Chaplaincy Service, Marie Kan by email at m.kan@arts.ac.uk or by telephone on +44 (0)20 7514 6257.
Find out more about UAL's Complaints Policy. This includes information about:
- who will listen to the complaint
- the stages and time frames involved
- how to expect a response.
Information is held according to the Student Services Confidentiality Policy (PDF 165KB). It will not be shared outside Student Services. Please note, this PDF may not be entirely accessible. Please contact us if you need it in an alternative format.