UAL Print is the print service at the University of the Arts London (UAL) which allows staff and students to print, photocopy and scan documents. The service is provided through a website interface software called PaperCut MF and it is provided by the vending company called PaperCut Software International. Find out more about the accessibility of PaperCut.
This accessibility statement applies to the PaperCut MF user web interface, which is the interface accessed by students and staff though UAL Print. Other websites and browser based systems on the arts.ac.uk domain have their own accessibility statements.
We commit to ensuring this website is as accessible as possible and we want as many people as possible to be able to use it. The vendor has also committed to making their software accessible and this means you should be able to:
- access the software regardless of the device and browser you are using
- zoom in up to 200% without the text spilling off the screen
- navigate most of the software using just a keyboard
- listen to most of the software using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know that some parts of the website are not fully accessible:
- The calendar widget has keyboard traps, which means a user can get into this element using a keyboard but cannot get out of this component through the use of a keyboard
- You cannot skip to the main content when using a keyboard
- Page titles need to be more informative
- Link tags and alt tags need better explanation for screen readers
- Graphs and charts are not readable by screen readers
Feedback and contact information
If you need information on this website in an alternative, more accessible format or if you cannot complete a specific task, please contact the IT Service Desk at servicedesk@arts.ac.uk.
We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.
If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the IT Engagement Team at itcommunications@arts.ac.uk who will work with the team who provides the service/content to get you a response
Reporting accessibility problems with this website
To report an issue with the website or to make a complaint, please contact the IT Service Desk at servicedesk@arts.ac.uk.
We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.
If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the IT Engagement Team at itcommunications@arts.ac.uk who will work with the team who provides the service/content to get you a response
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
For information about contacting us by phone or to arrange a visit to our offices you can email us at servicedesk@arts.ac.uk.
More information about accessing our buildings is available from AccessAble.
Technical information about this website’s accessibility
UAL is committed to making its applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images may not have alternative (alt) text descriptions while other decorative and spacer images may not have null alternative text. This fails WCAG success criterion 1.1.1 Non-text Content (Level A).
Anchor tags and tables lack semantic markup. Tables currently lack use of scope attributes as well as some inputs lack visible labels. This fails the following WCAG success criteria:
- 1.3.1 Info and Relationships (Level A)
- 1.3.3 Sensory Characteristics (Level A
- 1.3.4 Orientation (Level AA)
Colour contrast levels, text sizes, text spacing input focus, hovers focus and status messaging are not accessible. This fails the following WCAG success criteria:
- 1.4.1 Use of Colour (Level A)
- 1.4.3 Contrast (Minimum) (Level AA)
- 1.4.11 Non-text Contrast (Level AA)
- 1.4.12 Text Spacing (Level AA)
- 1.4.13 Content on Hover or Focus (Level AA)
While you can navigate most of the PaperCut MF User Web Interface with only a keyboard, there are some areas where you can’t, such as the calendar widget. This fails the following WCAG success criteria:
- 2.1.1 Keyboard (Level A)
- 2.1.2 No Keyboard Trap (Level A)
Link purpose tags for screen readers and 'skip to main content' links are missing from pages. Additionally, page titles are not descriptive. This fails the following WCAG success criteria:
- 2.4.1 Bypass Blocks (Level A)
- 2.4.2 Page Titled (Level A)
- 2.4.4 Link Purpose (In Context) (Level A)
- 2.4.6 Headings and Labels (Level AA)
Language attribute tags are missing. These tags help automated tools like screen readers and translation tools to more accurately identify the words on the screen. This fails the following WCAG success criteria:
- 3.1.1 Language of Page (Level A)
- 3.1.2 Language of Parts (Level AA)
Although the PaperCut MF provides consistent navigation, there is no 'skip to main content' for keyboard users. Input levels for keyboard navigation do not follow consistent paths, and active elements on the page are not sufficiently differentiated through contrast. This fails the following WCAG success criteria:
- 3.2.2 On Input (Level A)
- 3.2.3 Consistent Navigation (Level AA)
- 3.2.4 Consistent Identification (Level AA)
Currently error suggestions are presented away from the input fields. Some descriptions and suggestions are not sufficiently intuitive. This fails the following WCAG success criteria:
- 3.3.1 Error Identification (Level A)
- 3.3.3 Error Suggestion (Level AA)
Non-compliance with the accessibility regulations
Disproportionate burden
UAL has no control over the design, the user interface or the level of accessibility of PaperCut MF and we are unable to make any accessibility fixes ourselves. Therefore, we believe it would be a disproportionate burden within the meaning of the accessibility regulations to fix the issues ourselves.
What we’re doing to improve accessibility
We are in contact with the vendor about the accessibility of the PaperCut web interface and we continue to lobby them to make accessibility fixes as soon as possible. The vendor has committed to fixing the above issues in 2021. Find out more about the accessibility of PaperCut.
Preparation of this accessibility statement
This statement was prepared on 15 October 2020.
PaperCut used the following automated accessibility tools, assistive technology and manual testing methods to test a sample of pages of our software. These included:
- Manually auditing the tags and alt text
- Manually checking colour contrast of text
- Manually checking keyboard navigation
- VoiceOver, Apple’s built-in screen reader
The selection of pages PaperCut tested were:
- Summary page
- Pricing Rates page
- Redeem Card page
- Transaction history page
- Recent Print Jobs page
- Web Print page