Our values
- Putting students’ needs at the heart of everything we do.
- Committing to Equality, Diversity, Inclusion and Accessibility in all our interactions and practices.
- Treating everyone with respect, kindness and compassion.
- Developing through professional enquiry, critical reflection, and continuous improvement.
- Collaborating to achieve our full potential.
Library Futures vision
UAL has outstanding library environments providing the largest specialist art and design library in the UK across 8 sites. It offers exceptional services, award winning innovative practices and globally significant collections. The library is a crucial partner in the University’s learning, teaching and research agendas and its student experience. Library Futures is our ambitious plan to undergo a radical process of transformation of services and processes, to be fully connected and aligned to the University’s ten year strategy. At our heart is a commitment to offer an outstanding service to our students, facilitating and supporting student enquiry and discovery throughout the whole student journey.
Library Futures (PDF 367KB)
Service standards
We will maintain our advertised opening hours for all our libraries 100% of the time.
Our Library Search service will be available 24/7 100% of the time (except for periods of advertised downtime/maintenance).
90% of all returned material will be re-shelved within 24 hours.
We will acknowledge and respond to all forms of written enquiries and feedback within 24 hours.
95% of students attending a Library Services skills session will agree or strongly agree that they have found the session ‘useful’.
90% satisfaction rate in our student survey scores.
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Carole Collet's publication which took the form of a folder containing various documents
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Image courtesy of UAL,
Library Services feedback
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