Concerns and complaints
Complaints will be handled in a professional and non-confrontational manner.
Concerns about the Disability Service can be directed to the Head of the Disability Service, Caroline Huntley (c.huntley@arts.ac.uk or +44 (0)20 7514 2966).
Find out more about UAL's Complaints Policy. This includes information about:
- who will listen to the complaint
- the stages and time frames involved
- and how to expect a response
Concerns about DSA funded support via the UAL Disability Service
If you have a concern or complaint about DSA funded support via the UAL Disability Service, you may wish to contact:
- Your DSA Needs Assessor for guidance on your options. Their contact details can be found on your DSA Needs Assessment Report.
- DSA on dsa_team@slc.co.uk to request a change of non-medical help provider.
Non-Medical Help providers
You can provide or request feedback if you're a non-medical help provider supporting UAL students.
Contact
disability@arts.ac.uk
+44 (0)20 7514 6156
Please tell us:
1. Your name.
2. Student ID number (if known).
3. The course you are interested in.
4. The nature of your query.
Information is treated confidentially. It will not be shared outside the Disability Service without consent. For exceptions, please see the Disability Service Confidentiality Guide (PDF 1201KB).