Timetable help and support

We've put together some guidance to help you use your Online timetable and iCalendar.

Timetables

Check which room your class is in

Rooms are now coded by site (within the college) building, floor and room number. Each event should display with a site and room number for example an event with the room location HH_303 is being held on floor 3, room 303, at High Holborn.

See the full list of locations (PDF 110KB)

Accessing your timetable while you wait to progress to the next year

If you are awaiting confirmation on whether you will be progressing to the next year of your course you will be able to see the coming year’s timetable, although please be aware that this may be subject to change depending on the outcome of your exam board.

Online calendar

My timetable is blank or showing incorrect information

The landing page will always be the current week. For this reason, first check that you are viewing the correct teaching week and not a week prior to the start of term or in the Christmas or Easter break.

There are some circumstances that will delay your allocation to timetabled events. This could be because:

You've changed your degree programme
You registered late
You've not yet been allocated to smaller group teaching activities. This is sometimes not done until the term has started and you have been put into groups by your course leader.

If there are any other issues with your timetable please contact us. Use the 'Contact us' email addresses below.

Viewing space bookings in Celcat

Celcat will display any spaces you have booked through either ORB or UAL Library and Learning Zones.

This is to book spaces only; kit and stock bookings will not appear in Celcat. Bookings will show for students with a Celcat account only. Short Courses students and staff will not be able to view this.

Viewing your space booking

Spaces booked via ORB will display as ‘Resource Booking’
Those booked via the Library system will display as ‘Library Booking’
Spaces can take up to a minute to appear in Celcat.
At this time bookings make through any other system will not appear on your timetable.

Cancelling or amending your space bookings

To cancel or make any changes to an ORB or Library system booking, please do this via the appropriate system – not Celcat itself
You will find a link to the relevant system by clicking on the Notes area of the booking on your Celcat timetable.

Support

If your booking does not show in Celcat or has an error, either raise a MySupport ticket or call the IT Service Desk on +44 (0)20 7514 9898.

iCalendar

How to subscribe to iCalendar

Log into the student portal. Under the section named my Timetable, click on the iCalendar symbol and follow the prompts to subscribe.

How to use your iCalendar link

There are a few ways you can view your timetable, using this link:

Outlook

Log into Outlook (using UAL credentials)
Copy your personalised iCalendar link
Go to Calendar, right click on My Calendar and select Add Calendar.
Select 'Calendar from the Internet'
Paste your link into the 'Calendar URL' field
Press OK
A calendar will appear under the list of My Calendars called 'Schedule'. This is your UAL timetable

iPhone/iPad:

First you'll need to add your UAL mailbox to your device and then use the iCalendar link to subscribe to your timetable.

Google Calendar/Android devices

You'll need to set up a google email account if you don't have one and then use the iCalendar link to subscribe to your timetable. It may take 24 to 48 hours for changes in your timetable to be reflected in your Google Calendar.

My iCalendar link is not working or was working and has now stopped

This could be due to a few things:

Name change – which a new email address can be created. Please check if you have had a new email address from IT
Changed degree programme address which means you'll need to sign up for a new iCalendar link.

My timetable is showing an activity at an unusual time

If you see any events scheduled between 11pm and 7am, make sure that your device is set to the correct time zone for London.

Changes to my timetable aren’t showing on my Android device/Google Calendar

Any changes made to the timetables will show immediately on your Online Timetable. We can't control how often your other systems, such as Google Calendar or Outlook Web App, are refreshed, so this may take a bit more time.

Please check the settings on your device or calendar to ensure it is set up to synchronise regularly with your Online Timetable.

For accuracy always defer to the Online Timetable.

I'm getting failure notifications or error messages on my mobile device

This may be because you are out of the UAL network when there's a scheduled refresh. If they don't go away when you're back in range: replace your iCalendar link with a new one by entering your address again.

My timetable is blank after 6 months

Your timetable will only show you 20 days into the past and 180 days into the future from the current date.

Login issues

My username or password doesn't work

The password provided for your first login to the university email is only temporary. Please change your password before trying to log in.

You can also change it if you've forgotten your password

If you still can't login, please contact the IT Service Desk: servicedesk@arts.ac.uk or +44 (0)20 7514 9898.

MyUAL app

The MyUAL app is supported and operated by IT Services.

For any problems such as blank timetable, timetable not updating, timetable showing the incorrect information within the MyUAL app please contact the UAL IT Service Desk on +44 (0)20 7514 9898 or email servicedesk@arts.ac.uk