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Agents working with Short Courses, Study Abroad and Preparation Programmes

Portraits at the Designed for Life exhibition
Designed for Life exhibition | © Jack Elliot Edwards | London College of Fashion | UAL

At University of the Arts London (UAL), we welcome students from around the world to a creative study experience on our Short Courses, Study Abroad, Pre-sessional, and Preparation programmes. Each year, thousands of students take their first steps toward a creative future with short-term opportunities at UAL.

We have over 60 official UAL and UAL Short Courses agents across the globe to guide you through your journey to join us.

This page explains:

  • the support our agents can give you
  • their contact details divided by country
  • what it means for us to be part of the UK Agent Quality Framework (AQF)
  • what you should do if you experience a problem when using a UAL agent.

Our agents will support you locally and in your language through every stage of applying for a course at UAL and UAL Short Course, free of charge. They will:

  • give you information about UAL, including the courses we offer, funding opportunities and details about how to apply, including portfolio guidance
  • support you through the entire process of submitting an application and help you make an informed decision about your future
  • support with visa applications and preparing for your arrival. There may be a charge for help with some visa services and arranging travel to the UK.

Although our representative will support you throughout, you have overall responsibility for your application, including responding to any communication from us.

What We Offer

Our programmes are designed to help students build confidence, refine their creative portfolios, and prepare for success at one of the world’s leading creative universities.

  • a group of students sit round a table, they are making models out of cardboard boxes
    Students creating at the Mini Maker Faire, Elephant and Castle. Image taken by Lewis Bush, 2014

    Short Courses

    UAL Short Courses offers a wide range of short courses for all ages and abilities, from age 11 up to adult courses.

  • 16-18 year old kids painting

    Study Abroad at UAL

    Short-term programmes for university students outside the UK, looking to study abroad and gain academic credit.

  • Homepage Header Landing Image
    Models by Jaz Martell, BA (Hons) Fashion Visual Merchandising and Branding, London College of Fashion, UAL. Credit: © Alys Tomlinson

    Pre-sessional English

    Courses to help students meet UAL’s English language requirements and prepare for academic study in the UK.

  • Ernestine Chua, Computer/Laptop/Technology Drawing

    Preparation for BA Course

    6-week online programme to help students develop their skills and meet entry requirements for UAL BA programmes.

Our work with Agents

We collaborate with agents worldwide to provide students with the best possible experience. Our agent network supports students locally and in their language through every stage of the application process, free of charge. They'll give information about UAL and how to apply, including portfolio and interview advice.

Argentina, Chile, Paraguay and Uruguay

FAD Connection

Convención 1154
11100 Montevideo
Departamento de Montevideo
Uruguay

T: +59899649423
E:  ask@fadconnection.com

W: fadconnection.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Australia and New Zealand

BCIC

Suite 2103
Level 21, St Martins Tower
31 Market Street
Sydney CBD
NSW 2000
Australia

T: +61 (2) 9283 3028
E:  ual@bcic.co.uk

W: www.bcic.co.uk/university-of-the-arts-london

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Austria, Russia and Slovakia

Insight Lingua

15-1-2 Dolgorukovskaya str.
Moscow
127006
Russia

T: +436765546509
E:  info@i-l.ru

W: www.i-l.ru

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Brazil

Language Partners

Edificio Sao Paulo Work Station
Rua Tenente Gomes Ribeiro
182 - Conjunto 74
Vila Mariana, Sao Paulo, 04038-040, Brazil

T: +55 1150834653
WhatsApp: +44 7854090389
E: info@languagepartners.co.uk

W: www.languagepartners.co.uk

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


NM Educação Internacional

Rua Pamplona, 1326 – Conjunto 92
Jardim Paulista
Sao Paulo
01405-002, Brazil

T: +55 1155313611
E: agenda@nmintercambios.com.br

W: www.nmedu.com.br

Courses covered: Short Courses, Study Abroad


STB

Different locations across Brazil

T: +55 (11) 3038-1551
E: contact form

W: www.stb.com.br

Courses covered: Short Courses, Study Abroad

Canada

Jess Gill (Creative Consulting Corporation)

Fill in the contact form and Jess Gill, our Country Manager in Canada, will be in touch.

E: Jess@ualcanada.ca

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

China

Beijing Huanqiuyimeng Education Consultation Corp.

1/F East Gate, Building No.2, Jian Wai Soho
No.39 Dong San Huan Zhong Road, Chao Yang District
Beijing 100022
China

T: +86 10-5759 4054
E: acginternational@acgidd.com

W: www.acgedu.cn

Courses covered: Short Courses


Beijing SFK Oversea Study Consulting Co.,Ltd

No. 6, Haidian Middle Street
Haidian District
Beijing
China

T: +86 400-0024-006
E: info@xdf.cn

W: www.xdf.cn

Courses covered: Short Courses


Chamberlain Educational Services Limited

5/F Xin Fu Xiong Building
9 Nong Lin Xia Road
Yuexiu District
Guangzhou 510080
China

T: +86 20 87600086
E: arts@arts-edu.com

W: www.arts-edu.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


i-Link Educational Services

Gateway International Plaza
Room 2112-2113, Block A
325 Tianyaoqiao Road
Shanghai 200030
China

T: +86 21 3363 2280 / 2281
E: ualshanghai@vip.163.com

W: www.ualsh.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


St Elite Beijing

B620 Gehua Tower
No.1 Qinglong Hutong
Dongcheng District
Beijing, 100007
China

T: +86 10 8418 6788 / 6799
E: admin@arts.org.cn

W: www.arts.org.cn

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


St Elite Chengdu

Room 2516, Level 25
Pingan Finance Centre
No. 99 Dongda Street
Jinjiang District
Chengdu 610011
China

T: +86 28 6511 8166
E: chengdu@arts.org.cn

W: www.arts.org.cn

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


UK Innovation and Business Centre Ltd

167-169 Great Portland Street
5th Floor
London, W1W 5PF

UK

E: z.tang@inbc.org.uk

Courses covered:  Study Abroad and Pre-sessional

Colombia, Ecuador and Peru

Trotamundos

Cra 11 No. 73-44 of 501 
Bogotá
Colombia

T: +57 3102145597
E: cursos@trotamundos.com.co

W: trotamundos.com.co

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Egypt

Global Study UK

Star Capital 2, 9th Floor, Office 95
Aly Rashed Street,
Nasr City, Cairo
Egypt

T: +20 114 623 2221
E: UAL@globalstudyuk.com

W: www.globalstudyuk.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

France

IDDS- International Double Degree Studies

21 Rue Franklin
93100 Montreuil
France

T: +33 1 43 63 90 00
E: info@idds.fr

W: www.idds.fr

Courses covered:   Short Courses


Uni-UK

25 place de la Madeleine
75008 Paris
France

T: +33 183629579
E: info@uni-uk.com

W: www.uni-uk.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Greece

CES Bureau

Bureau of Counselling in Education & Services
4 A Metaxa street , 3rd floor
16675 Glyfada
Greece

T: +30 210 3638897
E: info@ces.com.gr

W: www.ces.com.gr

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Hong Kong

Chamberlain Educational Services Ltd

7/F, 10 Pottinger Street
Central
Hong Kong

T: +852 3426 8000
E: ualhk@chamberlain-edu.com

W: arts-edu.hk

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


IDP International Education Specialists

Room 2807 - 09, Harbour Centre
25 Harbour Road
Wanchai, Hong Kong

T: +852 2179 3600
E: info.hongkong@idp.com

W: www.idp.com

Courses covered: Short Courses, Study Abroad, Pre-sessional

Iceland

Lingo

Sidumuli 33
108 Reykjavik
Iceland

T: (354) 562 2220
E: info@lingo.is

W: www.lingo.is

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

India

Envision

Contact Envision, our representatives in India, for their expert help by filling out our online contact form.

E: ual@envisionoverseas.in

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Indonesia

PT Cita Kreasika Indonesia

JL.R.S Fatmawati No. 15, Blok J-28
Kel. Gandaria
Indonesia

E: des4cika@gmail.com

Courses covered: Short Courses


ThinkOpenMind

Marquee, Equity Tower 35th Floor.
Jl. Jend. Sudirman Kav. 52-53 
Jakarta 12190
Indonesia

T: +62 2129277819
E: andrias@thinkopenmind.com

W: www.thinkopenmind.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Italy

Elab Milan

Viale Restelli, 3
20124 Milano
Italy

T: +39 327 443 4505
E: info@elabedu.eu

W: www.elabedu.eu

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Elab Rome

Via Tacito, 50
00193 Roma
Italy

T: +39 06 89617671
E: info@elabedu.eu

W: www.elabedu.eu

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Japan

American Cultural Exchange of Japan

1F Taiju Life Takadanobaba Building
1-4-15 Takadanobaba
Shinjuku-ku, Tokyo
Japan

T: +81 03-5287-2942
E: info@acej.org

W: acej.org

Courses covered: Study Abroad, Pre-sessional


BEO Osaka

2-8-11 Shibata, Kita-ku
Kyoei Building 2F, Room 210-C
Osaka City
Japan

T: +81(0)6-4256-7161
E: study@beo.jp

W: www.artslondon.jp

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


BEO Tokyo

4th floor Okada Bld
1-19-8 Shibuya,
Shibuya-ku,
Tokyo, 150-0002
Japan

T: +81(0)3-5367-3315
E: study@beo.jp

W: www.artslondon.jp

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


DEOW UK Ltd.

Shinjuku Nomura Building 11F
1-26-2 Nishi-Shinjuku
Shinjuku-ku
Tokyo
Japan

T: +81 120-4192-09
E: info@deow.jp

W: deow.jp/

Courses covered: Short Courses


Japan College of Foreign Languages

1-5-16 Shimo-ochiai Shinjuku-ku
Tokyo 161-0033
Japan

T: +81 (3) 3365 6061
E: n_tsujimoto@nifty.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


University Consultants

2-1-18-101 Honkomagome
Bunkyo-ku
Tokyo 113-0021
Japan

T:  +81 (0) 3690 20856
E: mail@unicon-tokyo.com

W: www.unicon-tokyo.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan

ArtStream

T:  +44 77062 51525
E: ual@artstream.global

W: www.artstream.global

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Latvia

KALBA

Vaļņu iela 5
Rīga, LV-1050
Latvia

T:  (+371) 25638009
E: studies@kalba.lv

W: www.kalba.lv

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Lebanon

Global Study UK - Hamra Office

Hamra 924 Tower
Mahatma Ghandi Street Hamra
Beirut
Lebanon

T:  +961 (0)1 751 780
E: UAL@globalstudyuk.com

W: www.globalstudyuk.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Lithuania

KALBA

Lvovo g. 25
LT-09320, Vilnius
Lithuania

T:  +380 800 30030
E: info@kalba.lt

W: www.kalba.lt

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Malaysia

Malaysian British Educational Cooperation Services

B-3A-5, Block B West, PJ8
No.23, Jalan Barat, Seksyen 8
46050 Petaling Jaya
Selangor
Malaysia

T:  +03 7956 7655 or +03 7956 7439
E: partners@mabecs.com

W: www.mabecs.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Saintfield Sdn Bhd

No. 9 Jalen SS 22A/3
Damansara Jaya
47400 Petaling Jaya
Selangor
Malaysia

T: +603 7785 8379 or +6012 216 1719
E: bctan88@hotmail.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Mexico

LoveUK

Veracruz 69 office 201
Col. Countess,  CP 06140.
Mexico City
Mexico

T: +52 (55) 55 33 21 60
E: marcelo@loveuk.com.mx

W: www.loveuk.com.mx

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Morocco

Global Study UK - Casablanca Office

Belgi Center, Étage 5, Appt B26
17 Rue Ibnou Khallikane
Casablanca
Morocco

T: +212 522 05 14 40
E: UAL@globalstudyuk.com

W: www.globalstudyuk.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


SI-UK Education Council

207 Boulevard Zerktouni,
5th floor office 20,
Casablanca 20100
Morocco

T: +212 601 671 995
E: casablanca@studyin-uk.com

W: www.studyin-uk.com/morocco

Courses covered: Study Abroad, Pre-sessional

Pakistan

Education Resources Network

Office No. 12, 1st Floor
Block 8, Super Market F/6,
Islamabad
Pakistan

T: +92 300 500 7969
E: o.mirza@ern.com.pk

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Naseem Khan Consultancy - Lahore office

27 Mian Mir Road,
Upper Mall Scheme
Lahore
Pakistan

T: +92-321-9194343
E: naseem@nkhan.co

W: www.nkhan.co

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Naseem Khan Consultancy - Karachi office

Office No B3, Plot No 118-C,
Jami Commercial, Street 13,
Phase 7, DHA,
Karachi
Pakistan

T: +92-322-0008007
E: hasan@nkhan.co

W: www.nkhan.co

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Poland

Elab Education Laboratory

ul.Nowogrodzka 68
02-014 Warszawa
Poland

T: +48 602 751 351
E: info@elab.edu.pl

W: elabedu.eu/pl/

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Portugal

IEC Formacion

R. Latino Coelho 87
1050-134 Lisboa
Portugal

T: +351 21 136 0323
E: portugal@iecformacion.com

W: iecformacion.com/pt-pt/

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Romania

IntegralEdu

41 Blvd General Gh. Magheru
1st Floor, Apt.1
Bucharest 010326
Romania

T: +40 21 311 05 72
E: office@integraledu.ro

W: www.integraledu.ro

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Saudi Arabia

UKUni Al Khobar

Office 701, Seventh Floor,
6125 Prince Turkey Street,

Al-Yarmouk, Al Khobar 34412-3155

T: +966 13 837-2228
E: info@UKuni.org

W: www.ukuni.org/en

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


UKUni Jeddah

Office # 11, First Floor,
7807 Prince Sultan Street,

As Salamah District Jeddah 23437-2117

T: +966 12 602-2214
E: jeddah@UKuni.org

W: www.ukuni.org/en

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


UKUni Riyadh

Office # 7, First Floor,
3144 King Abdullah Br Road,

12481-6181

T: +966 11 275-4606
E: info@UKuni.org

W: www.ukuni.org/en

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Singapore

Overseas Academic Link (OAL)

101 Cecil Street, No. 18-02 
Tong Eng Building
Singapore 069533

Singapore

T: +65 6224 4775
E: enquiry@oal.com.sg

W: www.oal.com.sg

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

South Africa

Global Education - Cape Town

Cube Workspace,
Office 111
183 Albion Springs
Rondebosch
Cape Town

South Africa

T: +27(0)21 140 1530
E: ashleigh@global-education.co.za

W: www.globaleducation.co.za

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Global Education - Durban

Spaces Umhlanga
2 Ncondo Place
Ridgeside
Umhlanga
Durban

South Africa

T: +27(0)31 830 5556
E: nico@global-education.co.za

W: www.globaleducation.co.za

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Global Education - Johannesburg

11A 7th Ave Parktown North
Randburg
Johannesburg, 2193

South Africa

T: +27(0)11 268 6545
E: panos@global-education.co.za

W: www.globaleducation.co.za

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

South Korea

Hana Education Centre Ltd.

13F, 10, Gangnamdae-ro 94gil, Gangnam-gu
Seoul, 06134
Republic of Korea

T: +822 566 5757
E: hana@hana-edu.co.kr

W: www.hana-edu.co.kr

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Spain

IEC Formacion

Calle Lagasca 135
1B Madrid 28006
Spain

T: +34 91 579 22 88
E: hello@iecformacion.com

W: www.iecformacion.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


Where & What

Calle Amigó 79-81
08021 Barcelona

Spain

T: +34 93 414 22 38
E: info@where-what.com

W: www.where-what.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Sweden

Blueberry College & Universitet

Karlavägen 100A, Våning 5
115 26 Stockholm

Sweden

T: +46 08-408 88 499
E: Info@blueberry.nu

W: www.blueberry.nu

Courses covered: Study Abroad, Pre-sessional


STUDIN

Storgatan 25
411 24 Göteborg

Sweden

T: +46 0 31-13 80 85
E: info@studin.se

W: www.studin.se

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Taiwan

i-Link Educational Services

11F-3, No 250                                  
Chung Hsiao East Road
Section 4
Taipei City 106

Taiwan

T: +886 2 8771 8681 / 8683
E: ualtwn168@gmail.com

W: www.ualtw.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional


STAGE

Room 502, 5F, No. 142, Section 4
Zhongxiao East Road
Taipei City 106 (Exit 5, Zhongxiao Dunhua MRT Station)

Taiwan

T: +886 (02)2721-7581
E: stage@studytravel.com.tw

W: studytravel.com.tw

Courses covered: Study Abroad, Pre-sessional


STUDY DIY

5th Floor, No. 228, Section 1
Dunhua South Road
Taipei City

Taiwan

T: +886 0800-322-222
E: contact form

W: study-diy.com.tw

Courses covered: Short Courses

Thailand

GoUni

3rd Floor, RSU Tower, Soi Sukhumvit 31
Sukhumvit Road
Bangkok

Thailand

T: +66 (0) 21634620
E: info@gouni.co.th

W: gouni.co.th

Courses covered: Short Courses, Study Abroad, Pre-sessional


IDP Education

EZ1404, 14th Floor, Siamscape,
1215 Phayathai Road, Pathumwan
Bangkok 10330

Thailand

T: +66 89 666 4634
E: ruangrath@idp.com

W: www.idp.com/thailand/ual-london/

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional


The Lion Academy of International Studies

587, B Floor, Fashion Island Department Store,
Ramintra Road, Kannayao
Bangkok 10230

Thailand

T: +662-074-9020
E: teamthelion@laisinterstudy.com

W: laisinterstudy.com

Courses covered: Short Courses

Turkey

British Education Bureau (BEB)

Deren Plaza Şehit Nevres Blv.
No:10/1 GoyaHub Alsancak
Izmir

Turkey

T: +90 232 323 10 10
E: turkeyizm@britisheducation.com.tr

W: www.britisheducation.com.tr

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional


British Side - Ankara

Ankara/ Tunus Cad.
No: 48/8 - 06660
Kavaklidere, Ankara

Turkey

T: +90 312 466 4510/11
E: educationcounselling@britishside-edu.com

W: www.britishside-edu.com

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional


British SIde - Istanbul

Istanbul/ Merkez: Barbaros Bulvari
No: 91 - 34353 (main office)
Besiktas Istanbul

Türkiye

T: +90 212 327 5151
E: educationcounselling@britishside-edu.com

W: www.britishside-edu.com

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional


Edcon Education Consultancy

Bostancı Mah. Bağdat Cad. Çatalçeşme Oramiral Celal Eyicioğlu Sok. No:5-1 Urcun Palas B Blok D:5
Kadıköy, Istanbul

Türkiye

T: +90216 301 13 23
E: edcon@edcon.com.tr

W: www.idp.com/thailand/ual-london/

Courses covered:  Short Courses


Edumar Counseling

Buyukdere St. No:95/19
Cinar Apt. 34387
Mecidiyekoy-Sisli/Istanbul

Türkiye

T: +90 212 275 48 22
E: info@edumar.com.tr

W: edumar.com.tr

Courses covered:  Short Courses


Sunbird Consultancy Ltd

T: +44 020 3489 8224
E: info@helloschool.co.uk

W: www.helloschool.co.uk

Courses covered:  Short Courses

UAE

International Placewell Consultants

Block: 13
Office No: 118, First Floor
Dubai Knowledge Park
Po. Box:46875
Dubai

United Arab Emirates

T: +97143911178 / +97143911179
E: dubai@unidirection.com

W: www.unidirection.com

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional


ProEd

1609, Gold Crest Executive
Cluster ‘C’, JLT
Dubai

United Arab Emirates

T: +971508468625
E: zine@proedworld.com

W: www.proedworld.com

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional

Ukraine, Armenia, Azerbaijan, Belarus and Moldova

DonStream Ltd

h.25, office 2, Reytarska str.
Kyiv
01030

Ukraine

T: +380 50 5917623
E: art@donstream.com.ua

W: www.artstream.com.ua

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional

USA

Fill in the contact form and Josephine Haft, our USA Country Manager, will be in touch.

E: josephine.haft@j2partnership.com

Courses covered: UAL degrees, Short Courses, Study Abroad, Pre-sessional

Vietnam

Duc Anh A & T com. Ltd

Hanoi head office: 
54-56 Tue Tinh Street
Hai Ba Trung District
Hanoi
Vietnam

HCMC office: 
172 Bui Thi Xuan Street
District 1
Ho Chi Minh City
Vietnam

T (Hanoi): +84 24 3971 6229
T(Hochiminh city): +84 28 3929 3995
E: lucy@ducanh.edu.vn

W: www.ducanh.edu.vn

Courses covered:  UAL degrees, Short Courses, Study Abroad, Pre-sessional

The UK Agent Quality Framework (AQF)

We’re committed to high standards of support for our students, and we work with our official representatives across the globe to help us achieve this. To show this commitment, we’ve signed the UK Agent Quality Framework (AQF) pledge.

Being part of the AQF pledge means that UAL is committed to the following:

  • empowering student choice and enabling informed decision making
  • promoting ethical agent practices and professional knowledge and competence
  • ensuring good agent governance and professionalism
  • increasing transparency and accountability.

All UAL representatives have been thoroughly checked by UAL and we only work with representatives who we trust completely.

The AQF have created a guide to help you with your decision on choosing and applying through a representative (or 'agent'). Download the guide by clicking on the link at the top of this page.

What if I experience a problem?

If you have any issues with a UAL agent, during or after applying to one of our courses, you can contact us through the UAL Portal or by emailing admissions@arts.ac.uk to make a complaint.

Please give us the following information when getting in touch:

  • subject of email, please include the type of course you are applying to: Pre-sessional / Prep for BA / Study Abroad / Short course UAL agent complaint
  • UAL ID number, if you’ve already applied to UAL
  • full name of the UAL agent including the company name and any individuals you’ve been speaking to
  • details of your complaint and any supporting evidence, such as emails or print screens.

Contact Us

For more information about our programmes or work with agents, please reach out to the relevant department: