Government Digital Service (GDS) collaborated with London College of Communication’s Service Futures Lab to explore the role of designers in supporting better public services and policies.
Forty-one MA Service Design students led by Senior Lecturer Dr Lara Salinas collaborated on the project, focusing on anticipatory innovation through critical service design. The aim was to devise and showcase novel approaches through which designers can support public administration processes through new policies and services.
Students produced 8 future service concepts for GDS, promoting new ideas and future-thinking across a range of civic issues, including waste management, childcare, digital carbon, and biodiversity.
The concepts were showcased at an exhibition hosted in GDS offices, encouraging its employees to embrace innovative creative thinking to shape policy and create a better future for society.
Inspired by the potential impact and level of creativity from our collaboration, GDS has since created a new department, adopting our proposed methodologies to continue stimulating new solutions through design innovation.
Watch the case study film below to find out more.
Contact
LCC Business and Innovation
Email: partnerships@lcc.arts.ac.uk
Project credits
Led by:
-Dr Lara Salinas, Senior Lecturer in Service Design, LCC
Supported by:
- Marion Lagedamont, Lecturer, MA Service Design and BA (Hons) Interaction Design Arts, LCC
-Digby Usher, Associate Lecturer, MA Service Design, LCC
-Laura Yarrow, Head of Design, Government Digital Service
-Marina Filiba, Senior Service Designer, Government Digital Service
Student work
Anticipatory design with GOV.UK
Find out more
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Image credit: Maitreyee Kshirsagar, Namita Manohar and Sofia Kallimasioti in collaboration with isItEthical.
